I am a customer of AIRCEL company for the last 8/9 years. During this long period I have faced many problems and difficulties due to the inefficiency of services guaranteed by them, however I continued with their services out of good faith and loyalty. But yesterday, i.e. 5th June 2015, while I was still sleeping, I received an SMS at 7:15 am “Thank you for subscribing to Full Songs Download Pack. You have been charged Rs. 5.0 for 1 days and your service will be auto renewed with the same charges. Enjoy your favourite music just login to http://music.pocketinternet.in” and Rs. 5 has been deducted from my main account balance. And again on 6th June 2015 at 7:24 am another SMS was received “You have been renewed for Full Songs Download Pack. You have been charged Rs. 5.0 for 1 days. To stop Subscription visit http://22.214.171.124/Aircel/Muz/Unsub.aspx?SubID=14&ServiceID=FSD&Keyword=FSD” and again Rs. 5 has been deducted. But I have not Activated any Services till now with or without my knowledge. I called customer care, but they told me they would send me a Complaint No. but I have not received any till now. I ask them to transfer the call to their Superior Customer Care Executive, but that Executive never listened to my complaint and hung up my call. I’m very angry right now and I’m in need of justice in public interest.
Michael Sharma Laimayum
Thangmeiband Watham Leirak, Imphal West District, Imphal 795001, Manipur
126.96.36.199 / 06/06/2015 / 10:52 am