Greetings. This is with respect to my mobile no. I have a postpaid connection and a credit limit of Rs.12,500/- Currently I travelled to Europe and activated international roaming as a standby and took matrix sim cards for my requirements. Now I am billed with an undue excessive billing by Idea Cellular, much beyond my credit limit itself. When I checked, the charges were related to few MBS(appx. 15-25 MBs) which Idea Cellular is showing as usage during international roaming.. When I further checked, I wasl billed a total amount of more than Rs.16,000 in current billing cycle and another Rs.12,000/- and above was showing as unbilled usage, taking my total charges for few MBs so said usage to more than Rs. 28,000/-. My contentions
1. While all the usage, there was no warning given that data under international roaming at so costly rates is being used. No sms or email had come, when I was on international roaming. in fact I was using matrix SIMs all the time and quantity of MBS with idea also clearly indicate that U have never browed the data on idea as such.
2. When my credit limit is itself, Rs.12,500/- how can I be billed for such excessive amount of Rs. 28,000 or so and that too without any warning or concurrence. The false logis is being given from idea that update/information was not available during international roaming. The same is totally false, since bill was generated on due date, which was coming between this period(13th June), which clearly shows that Idea Cellular had all the information and intentionally kept quiet and escalated the charges further and further without sending the warning or stopping it.
I am a long time customer of Idea. But this is the worse case. In fact, they call me as privilege customer or so. Request for help for these unfair charges and request for reversal of billed and unbilled data charges at the earliest.
Makarpura Road, Vadodara – 390010, Vadodara 390010, Gujarat
188.8.131.52 / 04/07/2015 / 3:54 am