I took Hathway internet connection in Oct-Nov’13. Starting from 2nd month of my connection I was facing a connectivity issue, twice or thrice a month and was raising complaints for the same. In month of Feb’15 there was area upgradation on 9-10th Feb’15. Starting for 11th Feb’15 till 23rd March’15 i was unable to use the service as there was frequent disconnection and no connectivity. I have raised almost 45-50 complaints and asked them not to close any complaint without my permission but all were closed without informing me. As they were unable to provide me service, many times i have mentioned that i will not pay the bill for month of Feb and March’15. Even their supervisor Rxxxxn, Sxxxxxxar, Kxxxxn and 2 more agreed to my point As the CC executive asked me to send an e-mail regarding the same to bangalore helpdesk and billing bangalore, i did that as well but nobody replied. I received an e-mail on 27th March stating my connection will be terminated on 29th March’15, if I will not pay the bill. I replied to that e-mail as well but did not received any input again.
I feel like mentally harassed by Hathway. I wasted alot of money and huge amount of time calling CC. Even though I have internet connection , for every single official work i need to rush 15km to my office irrespective of weekend, weekday, day time or night.
I have received a bill of Rs2386 and Rs 1719 for my connection(A/C: 1054054 and 1054052). I request you to help me in getting full wavier and compensation for my frustration and inconvenience
170, opp. basavanna temple, koramangal 8th block, Bangalore- 560095, Karnataka
188.8.131.52 / 14/04/2015 / 11:34 am