I’m using Videocon DTH connection from last 2 years. I’m facing connectivity issues so many times. The major issue is login a complaint with customer care. Whenever I try to call customer care I need to wait at least 15 to 30 minutes to talk the person. If I want to talk to the supervisor again I need to wait another 20 to 30 minutes this is very horrible situation.
Now the current issue is I had shifted my house and it is very near to the old house (Just 5 Houses difference). I have raised a location shift request on 19th July Wednesday. At that time the customer care person said with in 8 hours our engineer will get in touch with you. But I didn’t get any call or update. Again I contacted and I got the same response. Till now I contacted 6 times every time the people are saying within 8 hours. So the time is running every 8 hours and my issue is not yet resolved till now. I have contacted the supervisor multiple times but no use. They also saying the same thing sorry will get back to you with in 8 hours. Almost I spent 150 rs for the calls only.
Please resolve this issue ASAP or else please payback my last month amount and installation charges collected at first time.
Motinagar, Hyderabad 500018, Telangana