Windows 10 download causes motherboard to crash

I received from Microsoft a free direct download of Windows 10 on my new – ish HP PAVILLION ALL IN ONE DESKTOP PC, 64bit, which was at that time running a licensed Windows 8.1.

After a few months of upgrading to Windows 10, the PC crashed completely.

As the warranty period for the PC had expired I showed the PC to three different Computer Service Centers. All of them unanimously opined that the root cause of the crash was the Windows 10. They also informed me that such instances are now rampant.

The Authorized HP Service Center in Pune has now informed me that the crash has ruined the motherboard. According to the said Authorized Service Center the motherboard malfunctioned because it was not designed to run Windows 10.

My point is that there is always a compatibility check that is supposed to happen compulsorily before a new software update or upgrade happens. Why did Microsoft proceed with the installation of Windows 10 if the motherboard was not equipped to handle it?

Who will compensate me for the cost of the new motherboard which, at. Rs 13000/-approximately, costs over 30% of the price of the original PC?

Jayanta Kumar Chatterjee
Kalyani Nagar, Pune 411006, Maharashtra
Email: / 25/04/2016 / 1:55 pm

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