woodlandworldwide not refunding after returning product

I have purchased one shoes from woodlandworldwide.com. Order no 117923 amount Rs 2427 on 27 aug 2015. When i received the shoes on1st september i found it is more than 2kg weight and look wise it is bulky. Immidiately i have called woodland to exchange the shoes with other light shoes. Firstly they refused then after mailing and several phone call they take the shoes return back through their courier partner on 5th september 2015. and i have asked them to exchange the shoes with another shoes with another article they agree. i have given them the article no in the mail. But when i called them in 10th september they told me that the discount is finished we can not order the shoes. i have asked them to return my money they firstly got agreed and told it will take 45 days to reach your cheque to your home, i have agreed for that. when i have called them on 22nd september 2015 customer care told me that we will talk to our management whether we can return your money or not. after so many phone call to customer care till date they are not willing to return the money.

sachida nanda pradhan
shalimar gardern, ghaziabad 201005, Uttar Pradesh
Email: sachidapradhan]@gmail.com / 25/09/2015 / 10:44 am

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