Worst experience with PayTm regarding wrong product delivery

I purchased a wildcraft shoe from paytm (Order number : <1065472709> worth 4000 bucks ), while purchased I have selected size 10. But I recieved size 8. I emailed the same to paytm.

I waited for a response for almost a day. So I thought of calling them & check the status. They told me that the product will not be replaced as paytm doesn’t have that option, but it can be returned. I thought it’s k atleast I can get the refund. Then the other twist was they said we don’t have reverse pickup. But I need to ship the product. I agreed for that & asked them through which courier do they want me to send. Then they emailed me as below.

We want to suggest you about the preferred courier services in-order to get faster refund as mentioned below. –

1-Blue Dart Express Limited
2-DTDC Courier and Cargo limited
3-First Flight Courier Limited
4-FedEx India
5-The Professional Courier Network Limited
7-On Dot Couriers & Cargo Ltd
8-Overnite Express Limited

From the above few couriers I spoke to blue dart & he told me the charges 1600 ( within 24 hours) & 760 ( 24-48 hours).

For couriousity I spoke to paytm just to confirm that will I get refund for the shipping or not.

The rep told me we can bear only 200 rupee for shipping. I told him that the courier service which you have shared me none of them would ship the product with that price. Then he asked me to search for India post & then ship the product as it would be cheaper. I got pissed of with his answer.

I paid 4000 bucks , I recieved faulty product & now I need to search for India post & ship the product. & then wait till the product of delivered. Please do the needfull.

Ashish Jha
Aishwaryam appt, madipakam, chennai 600100, Tamil Nadu
Email: ashishjha1219@gmail.com / 17/07/2015 / 6:01 am

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