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Worst service by Dot to Dot couriers

I have booked parcel on 10/3/2018. Vide no 344994 I was in very urgent need of it and courier confirm to me deliver within 14/03/18 But regret that till date the courier unable to deliver Which made a huge loss for the fault of service. Can you help me in getting the parcel return because the parcel send is of no need now.

Jitendra Shaw
Kolkata 700014, West Bengal
Email: jxxxxxxxxm@gmail.com

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