Today i take a trip at 11.00 am and travelled 9.88 km , they deduct 163.67 ,but the sent email that i am a vip castomer and when i will avail within april 2017, the all rates will be flat 89.00 no xtra charge required. then i mail them, but they denied. next trip at 12.30 pm for return journey ,the deduct 202.90, but they didnt refund to my paytm wallet till now. after continuous hammering they replied that there r too many conditions. i then replied to go to consumer forum. all the doccument (offer, their fair deduction etc )i am uploading to u . pl look after the matter immediately ,otherwise their this type of false assurance make castomer cheated.pl do the needful and oblige.
PO: RABINDRANAGAR, KOLKATA -700065, West Bengal