Wrong Bill against the Re fuelling of Petrol

My mother went to an Indian Oil Petrol Pump on 14th April 2015 and asked the providers to full the tank. She is using a Swift LXi 2010 Model that has a fuel tank capacity of 42 ltrs. The vehicle already had Aprrx 7-8 Ltrs of Petrol. Post fuelling the vehicle the service provider gave a bill against 44.67 Ltrs. Please note when the car has a maximum tank capacity of 42 Ltrs how can they refueled 44.67 Ltrs. Request to take necessary action so that this never happen with any of the other customers.

I am filling this request on behalf of my mother.

Aashish Singh
1-c Sai Astha Apartment Ranchi
Email: aashish.singh@outlook.com
Contact No. 0012035584191 / 15/04/2015 / 9:01 am

4 comments for “Wrong Bill against the Re fuelling of Petrol

  1. ICF
    15/04/2015 at 7:53 pm

    You cannot guess what quantity of petrol was already there in the tank and what quantity was filled. You need to refer to the meter that runs while the petrol was being filled. Did your mother see the meter reading? The log with the petrol pump will reveal the amount of petrol that was filled.

  2. Aashish Singh
    18/04/2015 at 9:03 pm

    We have the bill copy of the fuel, the point that i would like to highlight here is when Maruti says Swift Lxi has a maximum tank capacity of 42 Ltrs, how come 44.67 ltrs were filled in.
    Hope you understood my point.

  3. ICF
    20/04/2015 at 3:08 pm

    Yes we understand your point. Have you taken up the issue with the dealer?

  4. 30/04/2015 at 5:21 pm

    Hi Ashish, we at Indian Oil have noticed you compliant posted here and thank you for bringing to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at https//iocl.com/CustomerServicesCellNaspx. While we are extremely sorry for the inconvenience caused to you. We request you to log into this site and provide us the required data relating the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternately . complaint/feedback/comment with us. Besides the above , you can always contact IndianOil’s sales officer whose contact details are available at the petrol pump.

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