I am a prepaid customer of reliance mobile services. My contact no. is 7879192407. In past one year many times deduction was there for the services which was not in my package and it was refunded after calling them every time. Still some amount not yer credited back in spite of calling them again and again, finally I left the hope.
Recently on 18th may’15 aroun 5 rupees were deduicted for SMS to LONDON which i did not done. “198”Call no. customer care agent only told me the deduction which i told it is not done but they said they can not refund. I had a talk with higer ups also but no satsfatory reply. I am 100%sure that i did not sent SMS as i do not have any cotact there as well as i had not given my mobile to any one during the time of SMS told by them. Its not the question of 5 rupees but 100% something wrong in their system. With my follow up, now they have blocked number to talk to 198 customer care representative and only recordrd messages are there.
I am every week getting charge money for one week scheme but not able to know the balance time. There may be many other customers like me.
Please help me to talk to top authority of reliance mobile to give them feed back and get credited my up to date wrong deduction as well as proper customer care service.
26, NAGAR NIGAM ROAD, INDORE 452007, Madhya Pradesh
Contact No. 7879192407
126.96.36.199 / 27/05/2015 / 10:07 am