Wrong deduction for fake Demat account by ICICI Bank

I never opened any Demat account with ICICI Bank, but few days back I got to know that there is a Demat account in my name and they have charged me for that on:
on 29th April 2015 DP Charges Rs.51.45
on 8th May 2015 charges Rs.510.35
on 26th April 2016 Rs.572.50
I have sent an email/complaint to the Bank regarding this, but they only send me email as a reply with apologies and not more then that.
First they gave me only missed calls and sent me the emails that I have missed the calls, when I wrote them back to refund all the amount and close my Demat account.
They only said that they are not able to refund all the deducted amount, I asked them to refund all the amount because they did a Fraud thing to me, I never opened any Demat account How can they opened a Demat account without my permission?
But what I got is only apologies in mail and when I got the call (actual call) from there side, that was only to made me hear there words not mine.
And when I told him (that Guy who was on call) that I have raised a complaint regarding this issue, that call became a rude call and hung up on my face.
I never ever imagined about this kind of attitude from the Bank towards their Customers, really disappointing.

Nisha Gurung
Noida 201304, Uttar Pradesh
Email: nxxxxxxxg@metlife.com / 17/06/2016 / 2:15 am

1 comment for “Wrong deduction for fake Demat account by ICICI Bank

  1. ICICIBank_Care
    18/06/2016 at 8:47 am

    Dear Customer,

    We regret the inconvenience caused. We request you to write to care@icicibank.com with your contact details. Our official will address your concern. Please mention UID (a3br34_1) in the subject line

    ICICI Bank Customer Service Team

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