I have booked hotel Hari Piorko, New Delhi from Goibibo on 27/06/16 for 11/10,12/10(2 days)and hence online payments are also made by me. They also confirmed my booking. On 23/08/16, they sent me a mail and told that my booking in Hari Piorko has been cancelled and they made my booking in Hotel Aman International. After talking with them I agreed to have my booking in Hotel Nirmal Mahal, and they again sent me my booking details.
Now on 11/10/16, after reaching New Delhi station, when i called Hotel Nirmal Mahal about the route, they told me that my booking was cancelled by Goibibo, a week earlier. Then i called Goibibo and after a 40 minutes of waiting in the railway station, they arranged again Hotel Hari Piorko for me.
On the next day(12/10/16), the manager of Hari Piorko told me, that my booking for that day has not been sent by Goibibo.
Again from 9.10 pm to 9.45 pm i spent my time over phone with Goibibo people, and then my issue has been resolved.
After this horrifying experience, i sent a mail to goibibo about my experience.
Then after a thread bearing discussions over mails, they want to compensate INR 2000.00. I have turned down there proposal, and told them that i want those 2 days booking amount(total) which i have paid them, plus the interest which they have enjoyed for those days.
L.N.Colony, Kolkata 700047, West Bengal
188.8.131.52 / 04/11/2016 / 12:12 am