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Wrong information about delay in Air India flight departure

I along with my another friend were supposed to fly from Hyderabad to Delhi yesterday(28th April) by an Air India flight scheduled to leave at 4:10 pm. I had got a message from Google that the flight is delayed and will depart on 4:35 pm. Accordingly, we reached the check-in gates on 3:20 pm. But the Air India officials did not allow us to pass through check-in and claimed that it wasn’t their responsibility as the message was not through their site or app. I have suffered a hefty loss due to this as flight rates were very high and I could not book instantly and proceed with my plan.

Shivam Thakur
Pocharam, Hyderabad 500088, Telangana
Email: sxxxxxxxxx1@gmail.com

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