Wrong product delivered by Snapdeal

I ordered a Xiaomi Mi4 price Rs. 14999/- on 02/01/16 and the product was to be delivered 05/01/16 but the courier boy delivered it on 06/01/16 through Xpressbees Courier Service. When I opened the Snapdeal brown carton I was shocked that it contained a different product. Snapdeal delivered a Zeal Mobile X-1 Mini price Rs. 499/- . I informed Snapdeal about this, first they said I should not worry as my money is protected under the Trust Pay Policy of Snapdeal and they asked me to submit my ID Proof and photos of the product box & the snapdeal box & the barcode pasted on the box. I mailed them all the photos but they made an excuse that I have failed to provide them a 3rd barcode which was pasted on the top of the Snapdeal Box at the Snapdeal Warehouse (there is no 3rd barcode on the Snapdeal brown box there are only 2 barcodes) and due to this Snapdeal has closed my request and has refused to refund my money OR deliver the correct product to me and has turned a deaf year towards me. Please help me.

Yash Jaiswal
Lucknow 226024, Uttar Pradesh
Email: ixxxxxxxxxxj@gmail.com / 01/02/2016 / 11:13 pm

1 comment for “Wrong product delivered by Snapdeal

  1. Snapdeal
    04/02/2016 at 12:54 pm

    Dear YASH_JA ,
    We apologize for inconvenience .We care about your grievance and your complaint has been noted and is currently being worked upon by our team.We would like to know more about your problem and its details . Please share Order ID , complaint no. and contact details with us at writetous@snapdeal.com ,kindly mention Order ID in the subject line of mail .

    Thank you for your cooperation .
    Snapdeal Team

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