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Wrong product delivered by Snapdeal

I had ordered a watch, Rado-32267152 Hyperchrome from snapdeal which was advertised to be automatic having sapphire crystal transparent back from which gears of the watch could be seen but upon delivery of the item I was shocked and found that the watch which was received was cheap copy/replica watch having quartz movement (battery operated) and does not even have a transparent back nor had sapphire crystal glass or back I had filed a returned within a few hours of receiving the watch on 27/01/2018 with return ticket Id- 45751041 which they told they will revert withing 48 hours it had been 7 days but nothing was heard from snapdeal and I also uploaded the pictures of the received product by mail as instructed. The watch costed me Rs. 29999/- which I bought because I trusted snapdeal but now I am feeling cheated please do the needful at the earliest it is hard earned money.

Praveen Lakra
Behala, Kolkata 700034, West Bengal
Email: pxxxxxxxxx4@gmail.com



1 comment

    • Snapdeal on 05/02/2018 at 4:52 pm

    Dear Praveen Lakra,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

    Regards,
    Team Snapdeal

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