Wrong product sent by paytm.com

The product i have ordered is 1tb hard disk of toshiba hdtb310ak3ba canvio basics and the paytm product no. is 1153946144 but the product i have received is a different model i.e, toshiba hdtb310ak3aa canvio basics. The invoice received also shows the same product which i have ordered i.e, toshiba hdtb310ak3ba canvio basics. when i have complained regarding this in care @paytm.com they said to send me some images of product, invoice and packaging. next day i sent all the images and they replied that they will provide a resolution in the next 48-72 hrs. after 24 hrs they said to send some more images and next day i sent few more images . after 24 hours they replied they will update me in 48-72 hours. after 72 hours i told them that they are just harassing me and i will complaint in consumer forum regarding this but they replied that we already escalated the complaintand we will get back with an update in 48 hours. i dont know when this 48 hours will end. its almost 10 days now. this is cheating as they are showing something and sending something else. please look into the matter and take strict action. the procuct cost is Rs 4050.

deepak singh
rishra, hooghly, kolkata 712249, West Bengal
Email: deepaksingh2k[@gmail.com / 26/08/2015 / 11:31 am

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