Wrong sale of Oneplus at Ebay.in

I Purchased Oneplus one from Ebay the seller mentioned 1 year warranty and brand new product.

When the product was received by me it was sealed opened. the product didn’t have any company screen guard as it should be and was clearly opened before and when i opened the phone the gallery already had a picture which was taken by the seller.

Ebay Seller Product id: 251676245849

I have contacted oneplus and confirmed that my phone has only 6 months warranty through my IMEI number.

I have asked seller to refund my money and since then he hasn’t answered my call. I have raised a claim with Ebay.in to resolve my problem yet no valuable action/ result can be seen. What if Ebay cannot make the seller refund the money. I have every proof to sue to the seller.

Please advice what my next step should be if Ebay fails to solve my claim.

Ankush Nayak
B-92,Surya apartment, Katora Talab, Raipur 492001, Chattisgarh
Email: inkmagnet14]@gmail.com / 14/09/2015 / 8:09 pm

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