I had purchased a Yu YuFit band on 5th Aug 2015 from Amazon for Rs 999. But in 3 months time the device stopped functioning. Since the device was still under warranty i raised a complaint with Yu televentures who was marketing and selling the product on Amazon. I initially reached out to Amazon and they said since the product is under warranty i need to get in touch with Yu Televentures for support. After raising the complaint (Ref.Ticket#1668436) i was made to wait for almost a month before I got a call from Yu confirming the complaint and that a pick of the device would be done. From this call another 3 weeks later the device was reverse picked up. And another month before i got confirmation that device was received at their end.
After a week later i again called to check on the status and they said they are processing a refund, and when I queried why they are initiating a refund, they confessed that device was a failure and no support action was able to resolve the issue. Last month (Feb) i got a mail requesting my bank details to initiate the refund, following which i shared the details and no update till the end of the month. Then when i again followed up they responded that the bank details i shared was incorrect and asked to resend it. The details were correct and i resent it again. I have not yet got the refund and still waiting after 5 months following up and no use.
Munekollala, Bangalore 560037, Karnataka
126.96.36.199 / 08/03/2016 / 11:25 am