Airtel not refunding money – India Consumer Forum

Airtel not refunding money

I requested MNP from Vodafone (9953307484) to Airtel. The form was submitted on 4th April 2013 along with fees of Rs.250.

But till date, the request has not been processed. I have mailed from nodalofficer to the appellate. but have not got any solution. I even provided them with the scanned copy of the cash receipt with all the details they asked for. But I have got no response at all. All i get to hear is we are working on it. First service request number I got was 50043040, then 50166027 & now again i got the number 50592997 (which stated that I will be contacted by 23rd May but till date no one has bothered to call me). Its been 2 months now & I am sick of this careless attitude. Every now & then I get a call from a new executive & have to explain my concern to each one of them & after that no one bothers to follow up..

I just want my money back & no longer want to be associated with Airtel.

Pls help on this as this is nothing but harassement.

Divya M
Delhi
Email: dimi0011@gmail.com
IP: 202.54.232.135 / 27/05/2013 / 3:23 pm



3 comments

  1. Namaste Divya,

    This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Divya,

    Further to our discussion dated 27 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Divya,

    We would like to inform you that your concern listed 27 May 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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