BSNL collecting charges for period when internet was down – India Consumer Forum
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BSNL collecting charges for period when internet was down

My BSNL Land line internet services were not in running condition with effect from 02.12.2016 to 29.12.2016 as a result I had filed several complaints before the BSNL Authorities to activate the same and after several false assurance my net services were activated on 29.12.206 and I was told that the dues for that month shall not be charged.
But after one month passes away I had been asked to deposit the amount shown in the bill in which I have been charged an amount of Rs.891.26 and payment was due on 20.02.2017 and as due to non payment there is a chance of dis connection of my internet facilities,I was compelled to deposit the same with several complaints before the BSNL Authorities who denied to accept my complaints.
Therefore I pray that since I was in a very mental pain for no service activities of the BSNL from 02.12.2016 to 29.12.2016 and non activate any type of service to me it is quite illegal to impose the bills upon me and for which the BSNL must be punished with a heavy financial compensation so that I can get justice.

Akshaya KP
Chauliaganj, Cuttack 753004, Odisha
Email: / 15/03/2017 / 9:45 pm


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