Complaint against Bajaj Finserv for abuse by recovery agent – India Consumer Forum

Complaint against Bajaj Finserv for abuse by recovery agent

This is against the NBFC Bajaj Finserv, we had purchased a refrigerator worth Rs. 22000 on 8 month EMI basis paying Rs. 2900.

I am due to pay my last EMI but since due to certain situations I couldn’t pay the last EMI on time hence I have been requesting the bank officials to allow time to pay. Please note that have never avoided their calls unless busy at work. I have bore the charges for late payment without denials.

Now yesterday I received a bunch of missed calls from the number 9663299180 I returned on realising it is the bank official to confirm the payment will be made in a moment and share the transaction ID but instead I get abused in foul language and why is my mother being abused ? For merely an amount Rs 2900??

Now I want to make this a national issue, How does an NBFC or Bajaj finserv reserve the right to abuse the customer, are these classless rowdies aka collection agents representative of the bajaj finance or NBFCs being trained to be abusive? Which law states the abusing and harrassing with dirty, foul language will recover the funds?

We have the call recording of this agent representing Bajaj Finserv Ltd. This will go on all the social media and news channels, write to RBI about their gruesome practice if necessary.. we will not stop doing this unless the culprit is found and brought in front with his parents and the head of operations of Bajaj Finserv along with the training/recruitment manager to play this call.

Saravana kumar
Bangalore 560047, Karnataka



6 comments

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    • Anil Chakravorty on 26/10/2020 at 2:30 pm

    The Bajaj Finance Recovery and collection agents are Threatening to hit me and have used abusive language and behaviour during the post moratorium period for non payment of EMI. I am jobless and with restrictions for travelling in Mumbai Local Trains cannot move out in search of job. Please suggest remidies to my queries. Their harrassment is unbearable.

    • Hari prasad Chodavarapu on 08/01/2021 at 12:40 am

    Bajaj finance recovery agents talk too much and over abusive language and behaviour worst in non emi payment in samalkot recovery agents, please action the recovery agents immidiatly

    • rohin on 20/01/2021 at 1:19 pm

    Bajaj Finance recovery agents has abusive in kannada language and threating my father for not paid the EMI ,My father is 73 years old he is a senior citizen and he has already cleared the EMI and got the NOC certificate from the the Bajaj Bank on 2019 ,But Now past 4 days they keep calling him and threatening and use foul language. I had spoken to the customer service regarding this, they told me all the loans have been cleared but there is one loan pending, which i have not purchased last year they had raised a ticket regarding this to sort out , who are these guys to ask money and talk so arrogant , this is the way they teach in there training.
    I request to take serious action against this agents/ hooligan Immediately.

    • Sowmya on 14/03/2021 at 9:08 pm

    Bajaj finance recovery agents are spoiling my entire life they are sending the executive regularly to a house and few executives are showing photo of mine and asking our Neighbors where is she and she didn’t paid the loan from last many months I’m facing the same those guys who comes dont listen anything from the customer end they only talking about there targets to close I have explained my sutuitaion I’m dieying from last 1 year without job and salary I’m the only person to take care of the family I asked them to give me time as soon as join and get salary will pay but they dont listen but still I have made some payments from taking it from my friends but now I’m enable to pay and explained them Regards but they are not understanding and they are giving me the deadline to clear the dues they are Harassing and torchering to pay the dues

    • Abhilash on 09/08/2021 at 2:18 pm

    Dear Bajaj Team,

    Due to EMI payment delay i got a call from Bajaj recovery agency and had a conversation with agreeing to pay EMI due with in 15 th of this month with charges if applicable.

    Again today I received call from other Bajaj finance recovery agent in the name of Arun mobile number 7019738594 from Nelamangala branch and we had a conversation and I explained about previous call details to Arun but he is using abousing words and threat.
    Kindly acknowledge the complainant, or else we will go to the local police station to take a further action.

    • Prashanth Rao J on 15/11/2021 at 12:04 pm

    Bajaj Finance loan recovery agent are harrasing and threatening to much i have paid the 1st EMI but second EMI is bit late and they are coming near house and using bad languages please help me out of this

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