I’m a Indane LPG consumer for my household located at s3, sree ganesh flats, 1st main road, rajalakshmi nagar, pallikaranai, chennai-600100.
I have double cylinder connection with indane dealer “sri revathy indane gas agency, 1st main road, medavakkam, chennai-600100”. My indane consumer number is: 52017
I booked a cylinder refill on 16-oct-2013, booking reference number 932626. The cylinder is not delivered till date.
The main reason for the complaint here is, with all mistakes on their side, when i call them, they say we are liars.
Over the past month after the booking, there have been four cash memos generated for my refill booking id 932626.3000012232 on 22-10-2013 and cancelled on 25-10-2013 3000019970 on 27-10-2013 and cancelled on 30-10-2013 3000025631 on 02-11-2013 and cancelled on 04-11-2013 3000027779 on 04-11-2013 and yet to be delivered
The cash memos gets cancelled automatically. Every-time i will call them once the memo gets cancelled on its own.
The reason said to me for each of the cancellation is “customer/no-one at home to receive the cylinder”.
I’m working and my wife is home-maker, she will be at home all day. So i told them the same each time that my wife will be at home (except on diwali 02 and 03 nov 2013). They will say “ok sir, cylinder will be delivered today or tomorrow”. We will wait for two days then again the memo will get cancelled. When i call them again, the story will be same, no-one at home.
I have called them 5-6times over the last week. They started to talk rude. Today morning they are calling us liars and shouting at me over the phone. They are saying the flat is locked. When i explain to them that my wife is home maker and she is always at home, they say we are lying to them and asking us what proof we have to prove that my wife is at home.
This is rude and shows irresponsible attitude to customers. Even the delivery boys asks for rs.40 extra every-time. When i call and tell the agency, they say if you want cylinder you pay them, else you come on your own and collect the cylinder.
I want proper action against them and this time for calling us liars and doubting on our lives, asking for proof that we are at home is affecting our self esteem. I want a proper compensation in any means necessary for the suffering.
Kindly do the needful. This is very important. Please help us.
RAJALAKSHMI NAGAR, PALLIKARANAI, CHENNAI, TAMILNADU
188.8.131.52 / 08/11/2013 / 12:37 pm