I had booked a family tour package (Excluding air ticket) to Thailand w.e.f. February 18 to February 23, 2013. This tour was organized by a travel agency Make My Trip and my booking ID was IN1301B19155. I made the payment of rupees Twenty Six Thousand Only (Rs 26,000) for hotels and transfers etc. After receiving the payment by this agency, they changed everything in the tour plan. Following are the violations they made in the final quotation.
• When I reached Thailand, I was offered a transfer through private vehicle from airport to Pattaya (Thailand) hotel, BUT there actually it was done on shared basis in a mini bus.
• In Pattaya (Thailand), a 4 STAR hotel IBIS was offered to me by MMT travel agency, but I when I reached there a much inferior hotel was given to me for my stay.
• A superior room with an extra bed for child was offered to me; BUT there I was given an ordinary room with no extra bed.
• Half day tour was offered in a glass bottom boat, BUT it was done in an ordinary boat.
• Pattaya Hotel to Bangkok Hotel transfer was offered through private vehicle BUT there actually it was done on shared basis in an ordinary bus.
• In Bangkok (Thailand), a 3 STAR hotel Bangkok Palace was offered to me by MMT travel agency, but I when I reached there a much inferior hotel was given to me for the stay.
• I was offered a lunch with my family in Bangkok, but it was not given there.
• I was offered a half day tour in Banngkok, BUT no one came for our pickup and we were not taken to any such tour.
• Bangkok Hotel to International airport transfer was through private vehicle, BUT there they refused to drop us to airport and we were asked to do our own arrangement for this.
With so many difficulties, we took out some time from our very busy life to enjoy this family tour and spent around Rupees hundred thousand (Rs 200,000) on it. The arrangements done by this travel agency ruined all our hopes, expectations and hard earned money. I and my family suffered a lot because of all this. It was very disgusting on the part of such a reputed travel agency.
I have all the necessary documents to prove all the things mentioned above.
I need an advice that how can I make this travel agency realize and I feel satisfaction.
Please guide me to approach the online consumer forum.
VPO KATRAIN, DISTRICT KULLU, HIMACHAL PRADESH
IP: 126.96.36.199 / February 25, 2013 / 10:08 am