Complaint against Reliance communication (rcom) regarding free R-to-R recharge

I have recharge our Mobile No. 7499158044 amount of Rs. 299/- for free R-to-R local and 30 Mits. daily to other network. And this plan shown on online recharge to rcom site at this time but rcom not provide me 30 mints. to other network.

When i talk to costumer care 198 (at 1.52 pm on 04.02.2013) then he tell us that this facility (30 mints to other network) has changed from 07.01.2013 but rcom show this plan (30 mints to other network) on their website. We attached file for their plan too.

This is major fraud to the people. You are requested to take necessary action.

FAHEEM MIRZA
LDA COLONY SEC-G, LUCKNOW, U.P.
Email: faheemmirza86@gmail.com
IP: 49.201.80.13 / February 4, 2013 / 3:19 pm



3 comments

    • RCOMcare on 09/02/2013 at 5:05 pm

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

    • RCOMcare on 19/02/2013 at 7:10 am

    Dear Customer,

    We tried calling you on the given number but we were unable to reach you, As per the confirmation received from the respective team, we wish to inform you that benefits of STV Rs.299/ has been posted into your account.

    Regards,

    RCOMcare

    • RCOMcare on 19/02/2013 at 8:16 am

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCOM Care

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