Complaint against Shopclues for non-delivery – India Consumer Forum

Complaint against Shopclues for non-delivery

This is to write that I ordered for sun glasses from shop clues on 30-Jan-17, with a promise to deliver by 06-Feb-17.

I had called their customer care on 07-Feb-17 , I was informed the same will be looked into within 2 working days.

I once again called on 10-Feb-17, I had to hold the phone for a long time and was personally told it will be looked into by Ms Sxxxi Sxxh and will respond within 3 hrs. No response has been received till date.

I once again called them today and I am informed they have cancelled the order and when I asked the line to be transferred to Sxxxi Sxxxxh, the customer service executive lies to me telling she has left for the day.

I told him that you are lying and asked him to connect me to her. He put me on hold and mentioned that she has defnly left and that he will connect to some other person.

I am disturbed by the apathy and lack of responsiveness by Shop Clues.

Please arrange to deliver my sun glasses at the earliest

Ananth Venkatesan
Chakala, andheri east, Mumbai 400093, Maharashtra
Email: axxxxxxxxx5@gmail.com
203.77.177.174 / 13/02/2017 / 5:47 pm



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