Complaint against Velex courier for PAN delivery – India Consumer Forum
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Complaint against Velex courier for PAN delivery

Pan card not delivered. Value: 100. I have order my pan card . as per pan card office pan card delivered to my address but i not received my  pan card at my address .pan card . my pan card dispatched by nsdl through velex logistic pvt ltd. my courier awb no. 23306222049.please take a necessary action .

sandeep kumar
Tehsil bawal 123501, Haryana


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    • ICF on 26/02/2020 at 10:24 am

    It appears that Velex Couriers have merged with Kerry Indev Express. Please check with the new entity.

    • sandeep kumar on 26/02/2020 at 11:08 am

    i have order my pan card . as per pan card office pan card delivered to my address but i not received my pan card at my address .my pan card dispatched by ndsl through kerry indev express . my courier awb no 23306222049 please take a necessary action

    • NSDL e-Governance Infrastructure on 05/03/2020 at 2:29 pm

    Dear Sandeep Kumar,

    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

    • NSDL e-Governance Infrastructure on 17/03/2020 at 12:01 pm

    Dear Sandeep Kumar,

    As per your telephonic discussion with our representative, your grievance has been resolved. Thanks for your interaction with NSDL e-Governance. For any further clarification you may write us at

    • Lokendra singh on 17/03/2020 at 3:45 pm

    My pan card expected delivery by Velex awb courier 23310387059 on 09/03/2020 but nowdays my pan card not delivered
    Plz sir resolve my problem

    • mohd abuzar on 18/03/2020 at 1:32 pm

    i have not received my pancard and it is expected delivery date is 12-03-20. my awb no. is 6233607384. why velex courier is to be late give me the reason .

    • Chetan on 05/08/2020 at 3:05 pm

    I have not received my pan card which was dispatched on 3 july 2020
    Awb no is 23311034781
    Please Call me on 6307696635 for further updates
    I need my pan card urgently

    • Sujit pal on 08/02/2021 at 3:34 pm

    I have not received my Mother’s PAN card which was dispatched on 30/01/2021
    AWB NO : 23313690458

    I need my pan card urgently

  1. Pan card has been delivered to Mangalore
    But still it has not delivered to me
    2 days over still not delivered
    AWB NO : 23311536122
    In status shows : consignment is not available
    But not even one time didn’t call
    Alternative mobile number : 9611845105
    Velex logistics Pvt LTD

    • N ikhil anthony lobo on 29/05/2021 at 3:45 pm

    My parcel has been delivered at mangalore on 26.4.2021.but not delivered to my residence so far awb no 23314280809

    • N ikhil anthony lobo on 02/06/2021 at 1:44 pm

    Awb no 23314280809 having my pan card not delivered to me till body picking the phone in Bangalore mangalore Mumbai Chennai pl help I require pan card for filing my returns immediately thk y nikhil Anthony lobo mangalore

    • Sarthak Ishan on 12/06/2021 at 7:21 pm

    It’s better you raise a complaint with NSDL about your pan card delivery and complain about the delivery company because they always don’t deliver the pan card, It is better NSDL sends the pan card through the post.

    • Shreya shukla on 29/08/2021 at 7:04 pm

    My debit card has been ordered but not delivered till yet its being 15 days the delivery qgent does not respond even after sending the otp

  2. Dear Sir,

    – PAN Card Not Delivered, awb no. 23316322151
    – Reached destination Jaipur on 13th sept still not recieved.
    – Dispatched from NSDL on 8th Sept 2021.
    – No response from or
    – no one responding on Velex Customer support number 022-40420000

    NSDL should look into this matter… Velex Logistics is careless despite many complaints.

    Kindly Assist.

    • diwakar on 18/12/2021 at 4:57 pm

    My PAN CARD despatched by NSDL thro’ VELEX LOGISTICS PVT LTD AWB 23317741459 for want of Road/St./Lane No. Plus Contact No.
    The above PAN CARD dispatched by NSDL on 07DEC2021, has not been delivered so far. When I tracked (KERRY INDEV EXPRESS) The status shown as ‘Road/Street/Lane No. Required. Date: 13-DEC-21 TIME:20:55:41’. I have submitted (thro the Status Panel), my address for delivery (same as in the application) and mobile no. for communication also. I am not able to find any contact no. for the Mangalore Branch! No response from the Mumbai Landline also. I wish to know whether NSDL e-services sends without ‘proper address’ or ‘contact no.’ ???
    I am seeing lot of comnplaints against VELEX! In spite of this it is getting orders???

  3. Awb no 53318330037
    I’ve not recieved my pan card which was dispatched on 4th jan 2022 and on tracking it shows that it has reached landmark Varanasi on 25th jan 2022 but has not been delivered to me yet. I got no response despite contacting kery indev Express . Please look into the matter

    • Amarendra sarangi on 05/11/2022 at 4:00 pm

    AWB number 13307771978 despatched on 31st October not delivered yet. Very poor service. Kindly deliver today.

    • Ansari on 23/11/2022 at 7:55 pm


    AWB NO.53320293989 dispatch on 13-11-2022 but
    My pancard not received, status shows DOOR close on 22-11-2022 , but we are at home whole day not went any where , there is mobile number given but no one contact us ..
    today I contact person who told me today you will receive but still not receiving

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