Complaint regarding defective HTC phone from Ebay – India Consumer Forum

Complaint regarding defective HTC phone from Ebay

I bought a phone on 16th day of March from the E-commerce website priced 16480 inr it was an HTC One e9s dual sim I received the phone on 20th March evening and I found the phone faulty on opening and I just reported this problem to the website on 21st of March and they assured me that the problem will get resolved and I may get a replacement after a day or two I got a mail from them that eBay guarantee was cancelled and as the phone is under manufacturer warranty you should go to the service centre and contact the seller of their website through which I received the phone I tried contacting him and went to the service centre at pune as there is no service centre at my city for HTC phones I went there the checked the phone and told me it was indeed faulty they told me that they would provide me a DOA letter and I must go to the shop where I bought my phone from and get it replaced. I called the seller again but no response and he turned off his phone I again contacted eBay for it and they said I need no to worry as I send them the DOA letter and as the DOA letter for valid for 5 days that is from 24th to 29th. I raised my concern but they said I need not to worry since then my journey of pain started I provided the documents many times did whatever they said having called them more then eighty times in two months still the same answer sir we will be calling you in next 48 hours or 72 hours I have waited for many48 hours and 72 hours as 2 months have passed and I received only 2 calls from them telling me they would be calling with a resolution in 48 hours no calls I just did call them again that why they are not calling and they replied me back that I need to provide the documents again

Ashish Kumar Jha
Durg 491001, Chattisgarh
Email: / 21/05/2016 / 11:16 am

1 comment

    • Ebay India on 23/05/2016 at 4:00 pm

    Dear Ashish,

    Thanks for reaching out to us. Kindly shares your PaisaPay Id or Claim id at to assist you.

    Team eBay

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