Complaint regarding faulty speakers from Snapdeal – India Consumer Forum

Complaint regarding faulty speakers from Snapdeal

I had ordered F&D speakers from snapdeal (order no. 125245266400) on 26 march 2016. It was delivered to me on 4 april 2016. But the product was faulty, it had some power issues. I raised a complaint very next day with snapdeal and I asked for a replacement for the product. Snapdeal was not ready to give a pick-up service as according to them pick-up service was not available in my area. But I think if delivery is availavle then pickup should be very well available. Left with no other option i had to send the product myself on the address given by snapdeal. I did this through DTDC couriers on 13 april 2016 ( consignment no. D28166958) . DTDC attempted a delivery to the given address within one week but according to them the address given by snapdeal was invalid. I again called up snapdeal customer care and asked for the address where I am supposed to send the product. They again gave me the same address. After this, DTDC again attempted delivery at the given address two more times..but the address was invalid.
Whenever I call up snapdeal customer care, the only reply which I get is that they will give me a feedback on this within 48 hrs. God knows when these 48 hrs will be over. I have never got any call back or any mail from snapdeal on this issue. Its been more than a month and still they are not ready to give me the right address, where I can send the product. All I get to hear from snapdeal is that they will mail me the address in next 24 or 48 hrs.

Jaideep Singh
Bidar 585401, Karnataka
Email: / 08/05/2016 / 6:38 pm


    • Snapdeal on 11/05/2016 at 10:38 am

    Dear Jaideep,

    Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

    Team Snapdeal

    • Snapdeal on 12/05/2016 at 10:41 am

    Dear Jaideep,

    Please share the correct order details with us so that we can assist you further.

    Team Snapdeal

    • Jaideep on 14/05/2016 at 2:12 pm

    Order id 12524526640
    Order placed on 26 march 2016 and delivered on 04 april 2016.
    Product is F&D F6000 5.1 speaker system worth Rs 8790

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