Complaint regarding HTC One A9 service – India Consumer Forum
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Complaint regarding HTC One A9 service

I bought HTC ONE A9 from Rajesh Telecom sector-8, Rohini. After buying the phone I faced the problem of colour peel off next month only for which I gave the phone in the service center and didn’t got my phone back for one month. I only got it back after filing a complaint in consumer court. The colour peel off problem has happened three times and my phone was given at the service center and along with that they checked my cover and everything and changed the back panel one and once they swapped the phone. But the same problem happened again and I went to the service center at EDM mall in Kaushambi they took my phone and kept it with them and when I went back they denied to change the panel or swap the phone and said it is because of the back cover and cosmetic damages doesn’t come under warranty. When we asked them that you have checked the phone cover already the first time we came and you told us it was okay and nothing was happening because of it they denied and said no to provide the service. When we talked to their head executive and asked him if cosmetic damages doesn’t come under why did you change the panel the first two three times, to which he didn’t replied. Since the day I have bought this phone I have only faced problems, I have given my phone at the service center three to four times and every time all the data gets erased and I have to be without phone for so many days and then I even have to face the bad behaviour by customer care executives. This is my second complaint against this company because I have two phones same at my home and I have been facing problems with both the phone. Overheating, phone getting hanged, colour peel off and a lot more problems and they just deny to provide the service.

Charu Khanna
Sector-121, Noida 201301, Uttar Pradesh

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