Complaint regarding item missing from Ajio – India Consumer Forum

Complaint regarding item missing from Ajio

I have placed my order with  Ajio on 10th Oct 2020 and received it on the 16th of the same month. I have ordered nod Straight Kurti with jacket and Pants . From the order all I have received is the pant only. I called up Ajio and raised a complaint and requested them to get it resolved asap because that was my only dress for Durga Pooja, however i didn’t get any resolution and the due date was given as 21st Oct. So by 21st Oct I was supposed to receive a call from the complaint team but that didn’t happened. I received an email stating that they would need two more days to get back to me. However I haven’t heard anything till 30th Oct and decided to callback. In the meanwhile I also tried to take help from Twitter but @ajiolife didn’t callback either. So on 30th I finally could talk to a supervisor who said that they don’t have any update apart from one that the complaint team checked the CCTV in the warehouse and the product was packed correctly. Earlier also i have tried and explain it to ajio customer care that the parcel packet is so small that it can’t fit a kurti, pant and jacket and i have sent them the picture of the parcel too. The supervisor then raised another complaint with the warehouse and i have mentioned that if i don’t get a resolution within 1 day then i will take legal action. After that i have heard nothing and received an email on 1st of Nov stating that they are still working on it.

Today, on 5th Nov i tried calling Ajio again and recorded my conversation with them. I wanted to speak to a supervisor but the lady didn’t transferred the call but promised me a callback from her manager named Nxxxxxxxa within 10 minutes and i didn’t get the callback like always. Also sxxxxi has taken a return request of my order against my will. I did inform her clearly that first I will talk to some supervisor and then take the decision but she took the request of return without even informing me. I called back again and spoke to Kriti, i wanted to speak to the supervisors again but she kept on holds and mutes and then disconnect my call. I have received the worst service and customer service experience from AJIO. I have wasted hours of my daily time with them and they have failed to resolve my issue within the deadline after number of calls and such pathetic customer service.

Prativa
Siliguri 734001, West Bengal
Email: pxxxxxxx2@gmail.com



10 comments

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    • Sneha on 17/12/2020 at 11:26 am

    Hi i had ordered kurta set and they have delivered oly kuttaa but not pant and dupattaa

    • Mounika on 18/02/2021 at 5:16 pm

    Same thing happened to me.. I ordered two products received only one.. The packet is so small it can’t fit two products.. I kept calling them from 1month.. I had no solution till now…am never going to buy from Ajio in future.

    • Priyanka on 10/06/2021 at 9:58 am

    Yesterday, I got the parcel where it supposed to be the two pallazo,one was of navy blue colour and the second one of black checked pallazo but I just got the navy blue one and the black checked one was missing, I tried to call many times to customer care but it didn’t connected,even I mail them but they said that it was delivered but I just got one even the parcel packet was so small that it can’t carry two pallazo, I just want the pallazo or I want the refund

    • Jayashree on 15/07/2021 at 10:32 am

    I have ordered for 4 track pants but i only got 3 pants
    I mailed the missing issue but there was no response
    Felt very bad about ajio

    • Sahana Honkan on 21/07/2021 at 4:52 pm

    I’ve ordered 1 jacket and 1 camsiole they both were packed in same bag wen I was tracking my order in phone but in reality I paid the both amount thinking in one bag both products will be there but it was only jacket inside but camisole was missing and there billing slips both attached and 1 bag means in the warehouse there is missing of product I ve called them no response ,Emails no response Wat to do not getting

    • Sindhu on 23/07/2021 at 6:26 pm

    I ordered aavasa set but only I received top I didn’t received leggin

    • Sanchit on 27/07/2021 at 1:14 pm

    worst service
    i got 3 times packet with missing products
    but not even 1 case is solved by them
    i didnt get any refund or product

    • Sonu gowda on 08/08/2021 at 6:18 pm

    1 pant is missing in my product, I can’t able to find customer number also

    • rikita kalavadiya on 25/08/2021 at 9:53 pm

    I ordered 1 tshirt & 1 shorts pair from ajio…I received only tshirt…. I want to return this tshirt and i want my money back… plz do something… plz help me… resolve my problem

    • Rikita kalavadiya on 25/08/2021 at 9:56 pm

    I ordered 1 tshirt & 1 shorts pair from ajio… I received only 1 tshirt… I want to return this tshirt… i want my money back… plz help me… plz solve my problem

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