Complaint regarding Moto G Turbo service – India Consumer Forum

Complaint regarding Moto G Turbo service

On 7th April there was some problem with Mic and Ringtone. The Ring sound was absent when someone calls the number. When dialed a number either the receiver will not be able to hear and sometimes the other way round. On 8th April i gave the phone to a service center in Chennai and the said the issue will be resolved within 15 to 20 days and ever since i have been following up with them till date and the issue is not resolved yet. Last week of April After following up with them they said the Ringer Spare part has come and it is working well but MIC part of the issue cannot be repaired under warranty. And the repair estimate of it is Rs.7000. The reason it cannot be covered is they are saying that There are some shields inside phone which is completely crashed/shattered. When raised my concern about not being covered under warranty service center has reverted it with ENSURESERVICES.IN from whom they didnot receive any response as of date. Now i am sure that i got a defective piece of the phone. Kindly help.

Sai Uddhav Mallikeswaran
Nungambakkam, Chennai 600006, Tamil Nadu
Email: / 05/05/2016 / 6:50 pm

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