Complaint regarding Moto Z screen crack – India Consumer Forum
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Complaint regarding Moto Z screen crack

I bought my moto z play phone couple of months ago. Within 3 months of its use, the screen cracked after falling off from 1 feet. It had its screen guard and back cover too. Still screen got a crack.
Inspite of being in warranty and moto claiming it to be corning gorilla glass, i am asked to pay 8500 for the damage. I have been a loyal customer of moto for 3 years. I hvbeen using moto g,g 3, g4 plus.
They never broke inspite of falling several times. I am really really disappointed.company should take my concern ahead and pls help.

Aswathi Menon
Dombivli west, Thane 421202, Maharashtra
Email: mxxxxxxxu@gmail.com
42.109.47.76 / 18/03/2017 / 10:32 am



2 comments

    • ICF on 19/03/2017 at 7:46 am

    There is a misconception that Corning Gorilla glass will protect from screen cracking. It only gives resistance to scratches that may cause the glass to break.

    • Sandip on 16/06/2017 at 3:21 pm

    Hi Aswathi,
    We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.
    Thanks
    Sandip

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