Complaint regarding new Voltas AC performance – India Consumer Forum

Complaint regarding new Voltas AC performance

I would like to report a very serious concern regarding Voltas ac we have purchased on 09-02-2017, from Great Eastern, Kolkata 700059. From the very first day (16-02-2017) this split ac installed is not working. Techician who came for installation replied Gas needed to be filled please contact Dealer from where you have purchased. We have reported to dealer and they send another person who inspected this AC and told that there is an issue with the PCB circuit and we need to report to Voltas to fix it. Now we logged a complaint and Voltas technician came and inspected and confirmed issue with PCB circuit. Today 21-02-2017, voltas guys came again with the New PCB board to replace. Unfortunately after replacement AC did not worked. Now these guys again said we need to fill gas and they left to bring gas. I am not able to understand their explanations. Additionaly they have used three wire cable connection between internal and external unit where as for Inverter AC this should have been done through 4 coil cable.
This AC provided to us is old and defective piece make year Feb-2016, which we want to be replaced with new system or refund.

Bishnu Pada Misra
Kolkata 700059, West Bengal
Email: sxxxxxxxxi@gmail.com
47.15.2.67 / 21/02/2017 / 4:06 pm



1 comment

    • voltas on 23/02/2017 at 6:02 pm

    Dear bishnu_pm

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team

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