Complaint regarding product cancelled by Myntra – India Consumer Forum

Complaint regarding product cancelled by Myntra

I placed an order for american tourister unisex backpack with MYNTRA on 21/02/17. The product was expected to be delivered by 27/02/17. When I contacted MYNYRA on 26/02/17 I was assured that it will get shipped by end of the day. On 27/02/17 i received the mail from MYNTRA that order has been cancelled and initiated refund without comsulting customer(me).
My concern is that if i have placed the order and made full payment regarding it the seller is liable to deliver the product.
They have given me the coupon to be redeemed on next purchase which expiers on 29/03/17.
If I want to place the order for same product i can’t do that because it is out of stock and when it will in stock again no one knows it might be in 1 month or 6 month. And coupon expiers on 29/03/17.So it seems they compel me to buy other product from them. I want the same product for which I had placed the order and made payment in full also.

Hitesh Manwani
Warashiya, Vadodara
IP: / 27/02/2017 / 9:49 pm

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