Complaint regarding refund from Makemytrip – India Consumer Forum

Complaint regarding refund from Makemytrip

I booked a Kashmir package with makemytrip for 22-26th Feb(ex. Delhi). During the trip, my return flight SG153(Srinagar to Delhi) was cancelled for 26th Jan due to bad weather. Initially I rescheduled the flight to 3 rd February but then cancelled the same as I bough othet ticket for other dates on my own. Spicejet confimed that the refund has been processed and Rs. 9056 has been debited to the agent i.e MakeMyTrip. I have been following up with makemytrip from 31st January but everyday they assure that within 24 hour someone will contact but till now no one has ever contacted me. I have to explain everything to a different person everyday and no one is ever able to provide any resolution. They does not even have any tracking system for the tickets raised one day back. Each day a new ticket is raised and the next day the older ticket is valished from the system.

Barnali Basu
Newtown, Kolkata 700156, West Bengal
Email: / 06/02/2017 / 2:44 pm

1 comment

    • MakeMyTrip on 08/02/2017 at 6:18 pm

    Dear Barnali_ba,

    Greetings from MakeMyTrip!!

    We were looking into your concern but have found that a few important details are missing. Please provide us with the following details:
    – Booking ID
    – Email address used at the time of booking

    We await your response to get the matter checked at our end.

    Assuring you best of our services.

    Team-MakeMyTrip Care

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