Complaint regarding Samsung Galaxy service – India Consumer Forum

Complaint regarding Samsung Galaxy service

I was wrong to buy Samsung Galaxy S7 Edge and it’s customer care center is now harassing me and not giving information on the queries I raised in emails.

It started when I bought this mobile on April 3, 2016. It was all ok until April 28, 2016 when the handset got reboot automatically, it showed the screen with the text “Downloading, Do not switch off the target”. I visited the Samsung Service Center (HCL Services Ltd, C-5, New Krishna Park Adjoining, Janak Puri, New Delhi-110058) and they asked me to deposit it to the center which I did. They called me and told that motherboard needs to be replaced, I said it’s your choice, go ahead and do whatever it takes to make the handset new.

Then, I’ve sent multiple emails asking few queries (mentioned below). I got couple of calls but didn’t get my queries answered. This is a complete negligence by the Samsung Customer Care and Samsung Brand. This shows how serious they are with the customer queries. They only sell products but don’t give the service to the customers.

I have also sent another email to CEO’s desk, but got the reply with just one line that they will get back. Since then, I haven’t received any call or email with the clarifications I asked for.

Queries I raised in the emails:

1. How will you assure me that after repairing it, the mobile would still have all the features as is when I bought it?

2. Why the mobile is not being replaced because it stopped working in less than a month?

I’ve followed up with the customer care and attached is the email I got on Monday (May 2, 2016) and after that few technical folks called me. I asked them to assure me the same and reply back to my queries. However, they have never got back to me. I tried contacting them via live chat but with no hope.

I didn’t get my mobile back as of now. Also not even the reply on the follow-up emails I sent. Email reference ID: 8422117172 Please help and let me know what can be done.

Kapil Sharma
West Delhi, New Delhi 110059
Email: / 05/05/2016 / 1:15 pm

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