Complaint regarding Xiaomi Redmi service delay – India Consumer Forum

Complaint regarding Xiaomi Redmi service delay

I had xiaomi redmi note 3g phone, which after using for 10 months it got screen problem. thus i had submitted it with mi service centre at shivaji nagar pune on 5 dec 2015 with work order no.890089130. It was under warranty. mr. mxxxxxh hxxxxxe was an engineer he said it will be done in 15 days. but when i returned back after 18 days phone was not ready they said parts were not available. thus asked me to call them after 7 days. i tried to call them but they never recieved phone. so again after 15 days i visited service centre but phone was not ready. they said it will take another 15 days. i tried calling them but they never picked up. so i visited again after 15 days but phone was not ready. i recieved call in from call centre that phone was ready but when i visited service centre phone was not ready. they said it will take another 15 days. so in march end they called me and gave my phone back. i found imei no was changed but engineer said motherboard was changed thus imei get changed. i was happy but when i reached home i found charging was not working. so again visited service centre and submitted phonewith els report on 7/4/2016. they said it will take 15 days so after so much frustration and irriatation i visited the service centre after 15 days but phone was not ready. i met their manager mr. kxxn but he didnt helped me. so i tired to contact xiomi, mr. jxxxxa wxxxi promised me to help but he didnt help me in this regard. i recieved call from call centre about phone was ready thus i visited service centre in may they gave me phone but i found phone was getting switched off so i submitted back on same days 7 may 2016 work order no.890172057. since then i was constantly asking them about phone but they keep on saying phone is not ready. i visited service centre 10 times since then. i contacted call centre, xiaomi forum but none helped me. still phone is with service centre. i live in kagal, kolhapur which is 250 kms away and takes 5 hours. i visited service centre 15 times. i had to take leave from my job for all occasions. for travelling it cost me 700 rs. now its really expensive for me. i want my phone with claim of Rs.40000. as i had taken 15 days leave from office and so much mental and physical trouble it cost me. please help me in this regard.

Rohan Pawar
Kagal, Kolhapur, 416216, Maharashtra
Email: / 07/02/2017 / 12:21 pm

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