This is a case against HCL and XIAOM (MI India) filed by Complainant Mr. Sanjoy Biswas, Kolkata in the DISTRICT CONSUMER DISPUTES REDRESSAL FORUM KOLKATA UNIT – II (CENTRAL)
Complaint Case No. CC/394/2016
Complainant’s case in short is that he bought one MI REDMI 2 PRIME Phone from Flipkart on 16-10-2015 from OP2 but for some technical fault he deposited it to XIAOMI’s (MI) Official Service Centre i.e. HCL authorized MI service centre, 20 Park Street, Kolkata – 16, OP1 on 20-05-2015 within its warranty period. Thereafter, two and half months passed but OP1 did not give any particular time or date when the said mobile set would be given back to the complainant after repair. The OP1 also did not provide any proper update about the time of delivery and it also did not respond to any query of the complainant. OP1 also did not respond to the phone call of the complainant.
The complainant also mailed to the office of MI India (OP2) and OP2 told the complainant to wait for sometime and assured that it would replace the phone with a new one but ultimately OPs did not do anything. Hence, this case.
None appeared on behalf of the either of the OPs to contest the case nor the OPs filed any written version. The case has proceeded ex parte against the OPs.
The Complaint was allowed and OPs were jointly and severally directed to replace the subject mobile set of the complainant with a new one of similar specification, defect-free without any cost within 15 days from the date
of the order apart from litigation cost of Rs.10,000/-.