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EBay neither replacing the product nor refunding money

I ordered a 9.8 inches portable DVD player from EBay by making payment through netbanking on 27.09.2014. After receiving the money they delayed in shipping my order. When i received the item after a long time it was found to be used one and unserviceable. The matter was intimated to EBay but they failed to provide me postal address where i can return the item. On 24.11.2014 after my rigorous persuasion address was provided where i sent the item back by paying Rs550 as courier charge. the item has been received by EBay on 27.10.2014 but they are not replacing the item. After a long waiting when i contacted them through email they provided me a fake tracking ID which did not work. Till today they are sitting on my money.

Tapek Riba
C Sector Naharlagun Arunachal Pradesh 791110, Arunachal Pradesh
Email: tapekriba@hotmail.com
Contact No. 9436835658 / 30/11/2014 / 12:15 pm

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