Extra service charge by Hotel Bakasura, Bangalore – India Consumer Forum

Extra service charge by Hotel Bakasura, Bangalore

I along with my friends visited Hotel Bakasura, in Bellandur Bangalore for lunch on 26/5/2016. The lunch buffet cost was Rs.549+ taxes. We were surprised to see service charge levied twice. There was service charge of 5% added to the buffet cost of Rs.1649.
There was another service tax@ 5.6% added on the total of the above cost + VAT.
On checking with the hotel manager, we were told that the service charge of 5% is not paid to government but its a Mandatory TIP.
We argued that TIP is paid by customer on satisfactory service and its not mandatory to charge it in the bill.
The manager was rude and said its mentioned in the menu the cost includes other charges. He has added VAT of 14.5 + Service charge of 5.5% + Swach bharat tax of 0.2% on the TIP.
This is DAY LIGHT ROBBERY by this Bakasura hotel in Bellandur.
To my surprise, none check the bill and the managers like this person loot money in terms of TIPS.
Please take necessary action against this hotel , he is cheating the public by showing mandatory tip as service tax.

Raghu Sharma
Bangalore 560070, Karnataka
Email: rxxxxxxxxxxxa@gmail.com / 26/05/2016 / 3:35 pm

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