Horrible customer service of Airtel

Horrible customer service of Airtel

I have 2 airtel mobile connections (one in Mumbai and one in Madhya Pradesh) and 1 idea connection which I use for Internet.

My number is 9981905228 and yesterdar I bought a pack for Rs. 9 which gives 3G internet for half an hour. In fact, I have used this package earlier as well and it worked quite well for me. However, this time It gave me a problem once the pack got activated. The 3G network was not showing up. It was giving me Internet only through “G” and “E” which are GPRS and EDGE respectively. On the top of that, I got charged for using the Internet when it was supposed to be free as per the Rs.9 pack of 3G internet for half an hour. So, I called up the cust serv onlt to encounter one of the horrendous customer service I can ever remember. First of the two calls were disconnected by the customer service agents. I called up at around 12.15 am in the night. The third call and the agent couldn’t understand anything about the problem. IN fact, he started to say something like that I have used a dongle. etc when I dont even have a dongle or a laptop with me. When he was unable to solve the issue, he connected the call to his senior executive “Z…..D”. Now, this chap turned out to be rude and he simply stated withou any reason that I was supposed to be charged and when I asked why he said that he cant help me and he call up the 3G technical tream. I was so frustrated that I asked him for the MNP port out number and this Z…..d was more than happy to give me the MNP number, He asked me to call 1901.

If this is the way your so called customer service to work then, I am sorry I will never like to associate myself with airtel. Now, its not about the Rs.25 which I have lost as its not a big deal for me but its the principle. I have been humiliated by your customer service and I will make sure that I will continue to raise my voice against it unless you people call me and apologize. Also, I want actions to be taken against “Z…..D” and the previous agent. Also, I would like to be compensated.

Pradeep Puthran
Bhopal, Madhya Pradesh
Email: pradeep.se@gmail.com
IP: 122.168.232.120 / February 27, 2013 / 7:55 am



3 comments

  1. Namaste Mr. Puthran,

    This is to inform you that your concern listed on 28 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Puthran,

    Further to our discussion dated 28 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Puthran,

    We would like to inform you that your concern listed 28 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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