: Idea Cellular: Misleading Advertising about lifetime validity

I bought a prepaid connection from Idea +91-9922054579. I am a frequent traveler due to business puposes hence I opted to make my number valid for lifetime. So that it wont get closed even though I wont be able to use it while I am travelling outside. They charged me 1000/- for the same.

But in the recent past, Idea has closed down my number saying it was not used for more than 90 days. I tried contacting main office for the same but they did not listen to my complaints saying this is as per policy. This is completely opposite of what they claim to have a lifetime valid prepaid connection. Also I had some 300/- odd balance on that prepaid connection. They refused to transfer it either. I think this needs a change in policy because they explicitly charged me 1000/- for to make it lifetime valid and then did not even bother to communicate with me prior to closing my connection.

I need my card active as it used in many places. I want get my connection active again. Hope this is a valid complaint.

Chetan Risbud
Chinchwad, Pune 33, Maharashtra
Email: chetan.risbud@gmail.com
IP: / February 19, 2013 / 11:07 am


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    • Idea Cellular on 23/02/2013 at 7:21 am

    Dear Sir,

    We regret to inform you that your number has been permanently disconnected. Thus we suggest you to go for new Idea sim.

    Idea Cellular

    • Chetan Risbud on 25/02/2013 at 7:09 am

    Thanks for the reply. But it makes no sense.

    You need to provide me a reason why did it get permanently disconnected ? When it was marked valid for LIFETIME. And you had charged me money for the same.

    This is exactly what I am complaining for.

    • Chetan Risbud on 26/02/2013 at 7:46 am

    Either you restart my connection else refund me my money (Balance + charges for lifetime validity activation). Else this is real fraud case I am gonna file a complaint for.

    • Idea Cellular on 02/03/2013 at 6:57 am

    Dear Sir,

    We would request you to kindly contact to your nearest My Idea for further assistance.

    Idea Cellular

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