Irresponsible Customer Service from Vodafone – India Consumer Forum

Irresponsible Customer Service from Vodafone

I am Nandha kumar using Vodafone for almost 10 years, i was having two connections in my name. last May i lost my smartphone and visited the nearest vodafone store to get an alternative. and i asked them to deactivate my 98RS 2G data plan, they took my request and said it will be done in the next billing cycle which is on 12th June 2013. I again called the customer care to register the same and they too confirmed me that my request would be processed on next billing cycle.

But till now they didnt do that. i have opened my Ebill last night casually and found that there was a deduction against 2G data plan for 98RS and checked the previous bills to confirm that my request was not processed at all. this is atrocious from vodafone and they didnt even bother to process my request even after requesting twice.. Please assist and do the needful.

Nandhakumar Thirunavukarasu
balfours road kellys chennai, Chennai, Tamilnadu
Email: t.nandhaa@gmail.com
Contact No. 9884817138
115.241.7.99 / 30/01/2014 / 11:38 pm



4 comments

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  1. Hello Nandha,

    Thanks for speaking with us. We’ve forwarded your concern to our team regarding the plan activated on your number. They’re working on resolving the same and request you to allow us a time of 48 working hours to check and revert to you with an update on the same. We regret any inconvenience caused.

    Regards,
    Vodafone Customer Care, Chennai.

  2. Hello Nandhakumar,

    Our team is addressing your concern & will get back to you with appropriate resolution in the next 24 to 48 working hours.

    Regards,
    Vodafone Customer Care, Chennai.

  3. Hello Nandhakumar,

    Thanks for your time on call. We’ve passed a waiver for an amount of Rs.778.65 towards the VMC Rental for the duration 6th Dec’13-1st Nov’13 and the same would be reflected in your forthcoming invoice. We regret any inconvenience caused.

    Regards,
    Vodafone.

  4. Hello Nandhakumar,

    Please use the following link to share your valuable feedback with us http://bit.ly/1aBIkmJ

    Regards,
    Vodafone

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