Issues with new Eureka Forbes Aquaguard and after sale service – India Consumer Forum
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Issues with new Eureka Forbes Aquaguard and after sale service

I have purchased “Aquaguard W-Pur Enhance RO+UV+TDS” from Croma (Season Mall) on 05-Mar-2017 and the product got delivered on 10-Mar-2017.

Since delivery we started having problem with after sales service. After multiple followups, installation was done. The person who came for installation was not having technical knowledge of the product. According to him product is having some internal issue which he was unable to fix. He promised for another technician to be soon contacting for the resolution of the problem latest by 10:30 am 11 Mar 2017. Next day too we waited then did multiple follow up with technician and the manager Mr Axxxl Dxxxxl who assured us whole day that “concerned technician will call you in half an hour”. In evening when we followed up he assured that the issue will be resolved positively by eod. After that he stopped picking up the call.

Then we complaint at Croma (Season Mall) to Mr Sxxxn and Mr Rxxxxxxxh. They assured us about the followup and were very prompt in reply. They too were in contact with Eureka Forbes and assured us that issue will be resolved by Mar 12, 2017 before 12 noon. Today still after multiple followups the issue is not resolved. We are facing issue with response team of Eureka Forbes, that is very unprofessional in their attitude. They refuse to take calls, refuse to acknowledge anything on email.

Request you to look into the matter at the earliest.

Gunjesh Joshi
Magarpatta City, Pune 411013, Maharashtra
Email: / 12/03/2017 / 2:39 pm

1 comment

    • ICF on 17/03/2017 at 2:24 pm

    The customer confirms that the issue has been resolved as Croma changed the product.

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