Misguidance by Reliance BIG tv on recharge offer

Misguidance by Reliance BIG tv on recharge offer

I am the customer of reliance big tv from last 4-5 years. Last time i have recharged of rs. 1900/- with 50% off (recharge 6 months get 1 year) today, i have received sms from reliance “recharge before 2nd feb 2013 for continue you service”.

Today, when i called your costumer care, she told me your service is cancel for insufficient balance & give so many accuses regarding your service.

When i recharge on 20.8.2012, they didn’t told this balance cause. I completed your formalities.

Now, i feel your are cheated me & unnecessary accuses give me. Do needful and clear me what will do i am ?

Smart card number 200511914162

With regards….

SARFARAJ MANSURI
DUNGARI-SHERPURA ROAD, bharuch – 392 001, GUJARAT
Email: sarfarajmansuri@gmail.com
IP: 113.20.18.14 / January 30, 2013 / 6:50 pm



2 comments

    • RDTVcare on 05/02/2013 at 2:17 pm

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RDTVcare

    • RDTVcare on 19/02/2013 at 10:04 am

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RDTV Care

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