Order not received from mamaearth website – India Consumer Forum

Order not received from mamaearth website

I ordered a 3 product from mamaearth website. My order was prepaid. Their delivery service partner is Shiprocket. They use a special identification for their delivery package. I ordered my item from mamaearth on 3rd August 2019 . Shiprocket gave me delivery successful msg on 10th aug. But I never got the delivery. When I call to enquire they asked me their package identifier. When I type my identifier, they gave me an invalid msg. I also emailed them but there wad no reply from them. Most surprisingly they also didn’t call me verify that if it was me who was receiving the package

sudip chowdhury
Haldia 721605, West Bengal
Email: pxxxxxxxxxxxx4@keemail.me



3 comments

    • Vandana on 10/07/2020 at 11:28 pm

    I ordered 3 product from mamaearth website. The order was prepaid. I ordered on 1st july 2020 and they give me delivery successful msg on 7th july. But i never got any product. I did everything like msg ,calls and mails but didn’t get any reply. They didnt call me to verify if is the person me who receive the product. Very disappointed. Too careless. Is it your royal service? Is it the way u treat your customer. It costs me 1500rs.

    • Anjali on 15/01/2021 at 6:18 pm

    I ordered 3 products from mamaearth website. They deducted my money and didn’t give any information about my product that my product is confirmed nor not. When i contact them they give me silly excuse about technical issue. They are unable to resolve my problem I was shocked what kind of services they are provide to their customers shamles people my product worth rs 1300

    • Ravinder gill on 18/07/2021 at 6:52 am

    Recently i order vitamin c night mask + bye bye blemish cream.after delivery when i opened my package their was only face mask and cream was missing.
    What can i do now will they accept my complaint?

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