Order pending with Snapmint after making payment – India Consumer Forum
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Order pending with Snapmint after making payment

A finance company named Snapmint which provides emi. An online application was to be filled and I filled with every document they required to buy a smartphone on EMI. After submitting the application they called me next day  to confirm the order. I paid the downpayment of Rs. 1100 and after paying the payment the order status is still showing in progress. It’s been 2 weeks and I tried hard to contact them on call or via emails. Send emails on their email ids on daily basis but don’t even reply, not even calling me to solve the issue. What to do?

I.p. Extension, Jharkhand 827010
Email: sxxxxxxxxxx1@gmail.com


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  1. I order a prduct from snapmint now it almost 3 days my order is not confirmed and I am trying to contact the customer care no want is responding very worsh app .

    • Sougata Roy on 20/09/2021 at 7:35 pm

    I have the same problem. I orderd a OnePlus neckband before 2 weeks but till now they can’t proceed my order . It says order delayed. Shipment not started yet.

    • Preetam singh on 07/10/2021 at 4:22 pm

    My name is preetan my order id is 2261 402 i had order my product on 3 oct 2021 as 3000 dowanpayment but seller confirmation is not comple status show to me your product is out of stock. I want to cancel my order and refund my dowanpayment any without deduction full in my bank account

  2. I was ordered noise smartwatch colorfitpro2 in snapmint. I have paid downpayment 380. Then customer support was telling u have to pay 200 because of product price increased … I think this app is fake and illegal… just I want money refund…

    • Amal ks on 10/12/2021 at 8:48 pm

    I have also order one sleep mattress 6900 rs
    I’m showing delivered msg in snap mind…now 14 days ago…product not vrecieved still now….

    • Akash verma on 12/12/2021 at 3:36 pm

    Sir i have a problem i had ordered a mobile for more than a week it is still stuck in seller confirmation for this i called customer care and mail also but no response received please help

  3. I ordered Reno 6 pro 5g on Jan 13th my order was cancelled but my downpayment still not refund I sent message in whatsapp they are seen but not replied ? my order I’d is 2615875 please check and refund my amount

    • Bijoy Das on 01/02/2022 at 7:44 pm

    I ordered a phone making downpayment of 1998. But after 2 days it says product is out stock. I just want my money back in my account.

    • SURESH KUMAR on 16/02/2022 at 5:20 pm

    My order arriving 07-02-22 but can’t be deliverey
    My order I’d 2733069

  4. I had ordered on 29.01.22 and my order I’d is 2684392. Down pmt. has been deducted from my a/c, but uptill now I have not got my product.

    • Irom monika on 07/03/2022 at 11:35 pm

    I order a shoes making downpayment of 250 almost
    5 days my order is not confirmed i want my money back

    • Akash Kumar on 09/03/2022 at 4:00 pm

    Sir, I had ordered a Phone ViVO Y21T on 3rd March my order I’d is 2878868. Down Payment Successfully Deducted My Account, But I Have Still Not received Any Product, Please Help Me. not Customer Care Help

    • Kalpana Phangchopi on 18/03/2022 at 12:28 am

    I had order set 2 white crop top n dristy skirt on sss streetstyle store on 17 march down payment of 175 deducted from my ac but my order is not confirmed yet return my money back

    • Aarohi tondon on 17/04/2022 at 11:23 pm

    I ordered rebook women slippers worth 847 through snapmint from Amazon .
    I ordered 6 no but when it delivered on 4 April ,i talked to them and made replacement to 5no.

    On 7 April Amazon delivery boy came and took my slippers for replacement.

    Till today 17 April i dont receive replacement slippers .
    I tired to call them ,call automatically cut everytime and i sended many mails no reply .

    And they will deduct emi from my account .

    • Sangram on 19/04/2022 at 3:10 pm

    My order is sandle and I’m down payment send to snapmint app but no order details fond plz chance my order correct details ok

    • Kiran Vijay Lokhande on 16/06/2022 at 3:42 pm

    Order not received by snapmint, I ordered water pump 1 HP, deduct my 740 ruppes

  5. My order I’d no 4000925 body spereye not rechade

  6. Maine order karke 15 days hogaya,down-payment bi karthiya,magar abi thak Mera order place bi nahi huva,amount refund bi nahi have,kuch respons bi nahi hai, pls solve my problem thank u

  7. I canceled my order but my refund not return.
    My order id4495252 plz help

    • Ajmera maheshwari on 28/09/2022 at 3:48 pm

    I ordered a product, which I have not received till date. When I wanted to know why the delivery is getting delayed so much. I haven’t received any phone call from delivery boy. Which courier company did you send by? I need that courier company name and phone number
    Your customer care number is total fraud. I called customer care number [protected] for 25-30 times but no one responds. You do not have an e-mail address on your site.
    I want to know my order tracking.If I don’t get my product then I will not pay any EMI.

    • Vinsha on 13/10/2022 at 3:37 pm

    I have ordered a product and No respond from customer care and I can’t track my order, such a stupid app

    • Sayyad ayesha siddiqua on 14/10/2022 at 4:10 pm

    I ordered watch on snap mint from Myntra website it is almost 4 days but the process is stil under verification…if it won’t deliver please refund my downpayment
    my order I’d is :5283540
    Order value is : 911

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