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Problem with Samsung Galaxy S3 software update

Auto notification was received from Samsung to update Android to 4.3.  Upgrade pack got auto downloaded and we were prompted to install it. On installing it, phone gopt auto restarted. After that phone shut down and didn’t come up. Contacted Samsung service center in Marathalli, Bangalore, we were told s/w update has corrupted the motherboard and new motherboard will cost 7000/-. We contacted Samsung customer care, there we were told that they can’t help us with this as we installed the s/w. Though, it was Samsung who sent the update , they washed their hands off it. We wrote to Samsung executive support on Sunday, 16/11/2014 and have not heard back anything from them , not even an acknowledgment of the complaint has been received.  Samsung is not ready to take responsibility of this even though they are sending corrupted S/W update packages. If you search on Net you will find 100s of complaint against Samsung S3 Android 4.3 upgrade.

Ankita Goyal
Ozone Evergreens, Harlur Road, Bangalore, 560035, Karnatka
Email: shobhitnath@gmail.com / 20/11/2014 / 9:16 am

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