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Product not delivered by Pepperfry.com

I live in pune and my parents in siliguri west bengal. I ordered a 3L pressure cooker online shopping pepperfry.com on Oct 12 2014 and paid for it immediately by using my Credit Card. Fund were taken out immediately and I received an email that the order is confirmed will be delivered guaranteed by Oct 18 2014. Few days later I called them to inform product not received and was informed due to diwali it is delayed but will be delivered in 24-48 hrs. Till date (Nov 11 2014) it has not been delivered. It is always tough to get through to the customer care because of long hold for which I need spend Rs.25.00 on every time I contact them but I receive the same answer that it will be delivered in 24-48 hrs. It has been more than a month now I made the payment. As I made the payment and this is an onlune retailer I cannot reach out to them and I have no option than to wait. This unfair, unethical, illegal business practice. Even if they deliver it to me in the next few daya which I am sure thet can not, what about the delay. They utilised my money for 1 month without deliverung the product. I had to spend time, money to follow up on it which is mental harassment to me. Being a customer what rights do we have? Whether we complain or not the seller is playing around with its own guidelines and treating the customers as fool. Now I have decided to action against them. I do not care if they deliver or refund me know, I want to continue processing this complaint to whatever extend it takea to make the seller/retailer realise that Indian consumer also have rights to sue them against unfair business practices so that they stop doing that with other customers. I do not want to get into any settlement or apology. They already have made damages by utilising my money for 1 month not delivering the product, harassing me by wasting my time and money to contact them for status, making false promises every time cI contacted them. I do not care about the product being delivered or not. What I care about is to work on this complaint to make sure they are in trouble for unethical business practices.

YOUR ORDER #300584598
Order Date: 12 October 2014
Product code: KD1202247-P-WH4687        Bajaj Pcx63 D Bajaj Majesty Pressure Cooker 3 Ltrs Handi 1piece.

Rajib Saha
Flat no 206 konihoor govindraj appt handewadi road hadapsar, Pune 9175797353, Maharastra
Email: saha.ak.rajib@gmail.com / 10/11/2014 / 1:32 am

1 comment

  1. HI Mr Saha,

    Sincere apologies for the trouble and inconvenience caused. Apologies for the delayed response however as per the details updated the concern was acknowledged and the product was delivered to you on 19th Nov.

    Do let us know in case any further issues.

    Team Pepperfry.

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