I live in pune and my parents in siliguri west bengal. I ordered a 3L pressure cooker online shopping pepperfry.com on Oct 12 2014 and paid for it immediately by using my Credit Card. Fund were taken out immediately and I received an email that the order is confirmed will be delivered guaranteed by Oct 18 2014. Few days later I called them to inform product not received and was informed due to diwali it is delayed but will be delivered in 24-48 hrs. Till date (Nov 11 2014) it has not been delivered. It is always tough to get through to the customer care because of long hold for which I need spend Rs.25.00 on every time I contact them but I receive the same answer that it will be delivered in 24-48 hrs. It has been more than a month now I made the payment. As I made the payment and this is an onlune retailer I cannot reach out to them and I have no option than to wait. This unfair, unethical, illegal business practice. Even if they deliver it to me in the next few daya which I am sure thet can not, what about the delay. They utilised my money for 1 month without deliverung the product. I had to spend time, money to follow up on it which is mental harassment to me. Being a customer what rights do we have? Whether we complain or not the seller is playing around with its own guidelines and treating the customers as fool. Now I have decided to action against them. I do not care if they deliver or refund me know, I want to continue processing this complaint to whatever extend it takea to make the seller/retailer realise that Indian consumer also have rights to sue them against unfair business practices so that they stop doing that with other customers. I do not want to get into any settlement or apology. They already have made damages by utilising my money for 1 month not delivering the product, harassing me by wasting my time and money to contact them for status, making false promises every time cI contacted them. I do not care about the product being delivered or not. What I care about is to work on this complaint to make sure they are in trouble for unethical business practices.
YOUR ORDER #300584598
Order Date: 12 October 2014
Product code: KD1202247-P-WH4687 Bajaj Pcx63 D Bajaj Majesty Pressure Cooker 3 Ltrs Handi 1piece.
Flat no 206 konihoor govindraj appt handewadi road hadapsar, Pune 9175797353, Maharastra
220.127.116.11 / 10/11/2014 / 1:32 am